Terms of Service

1. Who provides the service

Your game-server rental is provided by Warp Zone Gaming at the business address listed below. Square processes payments; it does not provide the game-server hosting or customer support. Contact us before ordering if you need additional business identification.

2. Orders and your account

You must have legal capacity to enter this agreement. Provide accurate account and billing information, protect your login credentials, and only use payment methods you are authorized to use. You are responsible for activity you authorize on your server. Contact us promptly if you suspect unauthorized access.

An order is subject to payment verification, capacity, and acceptance. If we cannot supply an accepted order, we will notify you and refund payment for the undelivered service. Checkout is currently closed; no paid hosting order can be placed through this portal yet.

3. What you are renting

You are renting access to the game-server resources described in your selected plan, not buying the physical server, a game licence, or ownership of the hosting infrastructure. The plan and checkout must identify the game, edition, slots, billing interval, price, and any stated resource limits before payment.

You are responsible for obtaining any required game licences and complying with the game publisher’s terms. Game names and trademarks belong to their respective owners. Warp Zone Gaming is an independent hosting provider.

4. Billing and renewals

Prices are in Canadian dollars unless expressly stated otherwise. The total and applicable taxes will be disclosed before payment. A recurring rental renews only under the amount, billing frequency, and authorization shown at checkout. See Billing & Cancellation for how to stop renewal.

A change to an existing subscription’s price or material billing terms will be communicated before it takes effect. We will obtain any additional authorization required by law or the payment provider.

5. Setup and service operation

Setup begins after payment verification and order acceptance. Installation is not necessarily immediate. Access instructions are supplied when setup is complete. Any delivery estimate shown before purchase forms part of the order information; we do not advertise an instant-deployment guarantee.

Maintenance, game updates, publisher services, mods, and connectivity outside our network can affect availability. No specific uptime guarantee or service-level credit is offered unless stated in your plan. This does not remove remedies that apply when we fail to provide the purchased service.

6. Your data and backups

You retain your rights in content you lawfully upload. You allow us to store and process it only as needed to host the service, provide support, maintain security, and comply with legal obligations.

Keep independent copies of important world saves, configurations, and other files. Backup features, if included in a plan, do not replace your own copies. Export your files before the rental ends. Contact support about retrieval before cancellation, termination, or a refund ends access; continued hosting or recovery after deletion is not guaranteed.

7. Acceptable use and suspension

Follow our Acceptable Use Policy. We may restrict or suspend access to address non-payment, a material policy breach, a security incident, or a legal requirement. Where practical, we will explain the issue and provide an opportunity to resolve it; urgent action may be necessary to protect people or systems.

A failed renewal does not authorize us to keep charging after cancellation. We will notify you of payment issues and any applicable suspension deadline. There is no automatic right to a particular grace period unless one is stated in your plan.

8. Cancellation and refunds

Our five-day refund guarantee applies to the first hosting payment only, as described in the Refund Policy. Cancelling renewal and requesting a refund are separate actions. Mandatory consumer rights, remedies for unauthorized or duplicate charges, and remedies for an undelivered service are not limited by the guarantee.

9. Responsibility and legal rights

We will use reasonable care in providing hosting. To the extent permitted by applicable law, we do not assume responsibility for losses caused solely by your configuration, untrusted mods, a game publisher’s systems, or events beyond our reasonable control.

Nothing in these terms excludes a right, warranty, refund, liability, or remedy that cannot lawfully be excluded. These terms do not restrict your right to raise a payment dispute or contact a regulator.

10. Law and changes

Ontario law and applicable federal Canadian law govern these terms, subject to any mandatory consumer protections that apply where you live. No exclusive court location or mandatory arbitration is imposed by these terms.

We will date updates and communicate material changes affecting an existing rental. Changes do not retroactively reduce a refund right that applied when you purchased. Contact us about questions or complaints using the details below.