Privacy & Cookies

Information we collect

Account details can include your name, email, password hash, and account role. Rental and billing records can include your selected plan, server identifiers, Square customer and subscription references, invoice or payment references, payment status, and paid-through date.

We also receive the information you put in tickets, your hosted game files and configurations, and technical records such as IP addresses, access times, authentication attempts, error records, and security logs. Depending on the game and configuration, hosted files may contain player identifiers or chat logs.

Why we use it

We use information to create and secure accounts, provide hosting, process and reconcile payments, manage renewals, respond to support requests, investigate abuse or fraud, maintain service reliability, and meet accounting and legal obligations. We do not sell personal information or use support messages as a marketing mailing list.

You should only upload personal information about other people where you have authority to do so. As the server operator, consider the notices and permissions needed for your players and for any mods or logging you choose to enable.

Payments and service providers

Square processes payment information under its own privacy and payment terms. Do not submit full card details through our support system. Our rental application is designed to retain payment references and status rather than full card numbers or security codes.

Our hosting and infrastructure providers store or transmit service data; TCAdmin manages game-server access and configuration. We may share information with these providers only as needed for the service, and with advisers or authorities when required for legal obligations or to protect lawful rights. We do not disclose it indiscriminately to unrelated parties.

A provider may process information outside your province or outside Canada, where it may be subject to local law. We do not promise that all information remains exclusively in Canada.

Cookies and local storage

This portal uses a session cookie to keep you signed in, protect forms against unauthorized requests, and maintain session security. This build does not include advertising cookies, third-party analytics, or tracking pixels.

You can manage cookies in your browser. Blocking essential session cookies prevents sign-in and ticket forms from working properly. If we add optional tracking tools, we will update this notice and obtain consent where required before enabling them. Links to Square, the game panel, or our main site lead to services with their own cookie practices.

Retention and protection

We keep account, rental, ticket, and technical records for as long as needed for the purposes above and applicable legal requirements, and review records for deletion or de-identification when no longer needed. Accounting, dispute, fraud, or legal records may need to remain after an account closes. Server files can be deleted after service ends; request an export before that happens.

We use measures such as HTTPS, password hashing, access controls, and restricted configuration access. No online service is completely risk-free. We will handle security incidents and any required notifications in accordance with applicable law.

Your choices and requests

You may request access to or correction of your personal information, ask about retention, request deletion where permitted, or withdraw consent subject to legal and contractual restrictions. We may need to verify your identity without collecting unnecessary information. Some information is necessary to continue a paid hosting service.

Send privacy requests and complaints to info@warpzonegaming.ca, addressed to the Privacy Contact, Warp Zone Gaming. We will respond within the time required by applicable law and explain any lawful limits on a request. If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator with jurisdiction.