Five-Day Refund Policy
Effective November 9, 2026 · Server rentals only
Try your first game-server rental with a five-day refund window. This guarantee applies to your first hosting payment to Warp Zone Gaming, not renewal payments or later purchases.
What the guarantee covers
Request a full refund of your first hosting payment within five calendar days (120 hours) after we send the notice that your server is ready to use. Starting the window when the server is ready means installation time does not reduce your opportunity to try it.
The refund includes the hosting amount paid and any associated taxes that must be returned. We do not deduct Square processing fees from an eligible full refund. You do not need to establish a technical fault to use this first-payment guarantee.
How to request a refund
Email info@warpzonegaming.ca or open a support ticket with “Refund request” in the subject. Include the account email, order or invoice reference, and the server concerned. Do not send your full card number or card security code.
A request received within the window remains timely even if our reply comes later. We will acknowledge the request and explain the outcome. If you cannot sign in, email remains available.
Renewals and later orders
The five-day guarantee does not apply to automatic renewal payments, upgrades, add-ons, or subsequent hosting purchases. Outside the guarantee, unused time is not routinely refunded merely because you stop using the server or cancel renewal.
This restriction does not prevent a refund or another remedy for an unauthorized or duplicate payment, an undelivered service, a billing error, a failure to provide the purchased service, or where required by applicable law. Contact us so we can investigate.
How the money is returned
Approved card refunds are issued through Square to the original payment method. We will notify you when the refund has been submitted. The time it takes to appear depends on Square and your bank; Square currently advises that the overall process can take 4–14 business days.
If a refund cannot be returned to the original method, we will contact you to resolve it through an appropriate verified process. We will not require a further payment to release a refund.
What happens to the server
When you request a full refund, you also request cancellation of that rental and its future renewals. We will coordinate the end of access with you as part of processing the refund. Download any world saves or configurations you need before access ends.
Please distinguish a refund request from simply cancelling renewal: cancelling renewal alone normally keeps access until the end of the paid period. See Billing & Cancellation.
Your other rights
This voluntary guarantee is in addition to rights you may have under applicable consumer law. It does not waive those rights or your ability to raise a dispute with your card issuer. This policy applies only to server hosting; retail products and repairs have separate policies on warpzonegaming.ca.